Troubleshooter
No technical terms needed. Pick what is happening; a few questions lead to a safe next step.
This guide is compiled from manufacturer manuals and well-known bike care sources; it has not been reviewed by a mechanic. You can confirm the information with reliable sources and with our store. When in doubt about safety, don’t ride.
What is happening?
This tool does not diagnose. When you are unsure, stay on the safe side: don’t ride and ask us.
- My brakes don’t work properlyWeak braking, rubbing, noise
- My gears don’t change properlySlow shifting, clicking, dropped chain
- Something is wrong with my chainChain off, squeaking, skipping
- My tyre is losing air or flatFlat, slow leak, tyre damage
- My wheel doesn’t turn properlyWobble, play, broken spoke
- My bike makes a noiseSqueak, click, rattle
- Something is wrong with the handlebar or steeringCrooked bar, play, loose grips
- A problem with the pedals or cranksLooseness, clicking, stiff turning
- Something is wrong with the suspensionLeak, too firm/soft, after an impact
- Something is wrong with my e-bikeNo assist, display, battery, range
- I’m not sure — something feels differentLet’s find the safe next step together